Program Manager

San Jose, CA

Full Time

Eastridge Workforce Management

Manager/Supervisor

POSITION TITLE: MSP Program Manager

LOCATION: San Jose, CA (On-Site)

COMPENSATION: $110,000 - $120,000

GENERAL JOB DESCRIPTION:

The Program Manager would be a full-time Eastridge employee, it is critical that the Program Manager acts as an extension of our client’s Talent Acquisition and HR teams. The Program Manager is trusted with the day-to-day operations activities and success of the program by ensuring smooth delivery, generating positive business outcomes, and building strong relationships within the company.

RESPONSIBILITIES & EXPECTATIONS:

Be the day-to-day liaison between client’s team members and Eastridge
Achieve operational objectives by contributing information and recommendations to strategic plans and reviews
Provide on-site training and support to client’s team members, suppliers, and contingent workers
Implement quality and customer service standards
Ensure client and Eastridge stakeholders are kept up-to-date with timely communications, and provide contingent worker program reporting and metrics
Build meaningful relationships with client’s team members, contingent workers, and staffing suppliers
Identify challenges and proactively offer possible solutions
Monitor the success and growth of the contingent workforce program by proactively resolving any areas for improvement
Improve requisition performance by iterating the recruitment process with suppliers, hiring managers, and client’s HR team
Run and manage weekly status meeting with client’s HR team, hiring managers and suppliers to include an overview of performance and a forecast of trends
Ensure on-going training of hiring managers on program and policies, requisition entry, candidate review and contractor time approval in the VMS
Prepare and present monthly/quarterly program reports to client and corporate management (QBRs, SLAs, Financial Budgets, Account Management Plans, Roadmaps, Project Plans)

MINIMUM REQUIREMENTS:

2-5+ years of MSP program management required
Demonstrated previous accountability across all stakeholders
Able to work autonomously without frequent supervision
Previous experience dealing with multiple projects at once
Analyzing data and providing actionable information to stakeholders
Asserting yourself in a professional and respectful manner, especially with hiring managers and suppliers
Excellent communication skills

Eastridge respects the privacy of our applicants and employees. For information on the categories or personal information we collect and the business purposes for using the same, please see the Eastridge Notice of Data Collection and Processing. Eastridge’s Privacy Policy may be found on www.eastridge.com.

**Eastridge Workforce Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Program Manager

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